7 vagas de emprego para Cxo Chief Experience Officerno estado deSanta Catarina

Buscamos um (a) Analista de Customer Experience para atuação em Florianópolis. O (a) profissional será responsável por assegurar a satisfação dos clientes, otimizar os processos de atendimento e identificar oportunidades de melhoria para promover uma experiência positiva em todos os pontos de contato. Responsabilidades e atribuições:Acompanhar a jornada do cliente, com foco na melhoria contínua dos processos. Participar dos treinamentos das montadoras, garantindo a qualidade e eficácia dos programas. Apoiar e executar auditorias internas em conjunto com os gerentes de setor. Monitorar e atender clientes (whatsapp, telefone), garantindo uma experiência excepcional. Analisar relatórios e feedbacks de clientes, identificando oportunidades de melhoria. Colaborar com a gestão do setor para assegurar a excelência no atendimento e a satisfação do cliente. Competências técnicas (Hard Skills):Graduado ou graduando em Administração, Comunicação ou áreas correlatas. Conhecimento intermediário em Excel e em sistemas de CRM. Experiência prévia de no mínimo 6 meses na de Customer Experience. Habilidade em análise de dados e indicadores de satisfação. Competências comportamentais (Soft Skills):Proatividade. Boa comunicação e empatia. Foco no cliente e resolutividade. Bom relacionamento interpessoal. Capacidade analítica. Informações adicionais:Trabalhará em horário comercial de segunda a sexta das 8h às 18h (1h12 de intervalo). 100% presencial.

...d modern software platforms. Our deals are consultative and strategic, six to seven figures, multiple stakeholders, longer cycles. Today, with more than 10 years of experience connected to Silicon Valley, Cheesecake Labs has delivered 300+ digital products for a diverse range of clients, from Fortune 500 to fast-growing startups , that have the challenge of innovating in the world’s most competitive markets. Among our clients, we have leading brands such as BMW, MoneyGram, Pepsico, Merck, Singularity University, and Tapcart. Our commitment to high-quality services has earned us recognition as the Top 1 Mobile Development company in Latin America and among the top 10 globally for Mobile App and Custom Software Development by Clutch and a GPTW-certified company for 9 years in a row. About the Role We're looking for a strong hunter who's closed $200K+ B2B deals, thrives in complex sales environments, and knows how to earn trust in executive conversations where credibility and insight matter more than pitch volume. You're a full-cycle hunter. This role is about building your own pipeline from scratch, finding opportunities, making first contact, running discovery, designing solutions, and closing deals. You own it end to end. This is a senior, quota-carrying role reporting directly to our CEO. Your Impact: Own the full sales cycle from prospecting through close, with primary focus on new client acquisition Proactively generate pipeline through outbound channels (LinkedIn, email, calls) and targeted industry events. Lead executive-level discovery conversations to uncover business pain points, priorities, and buying intent. Partner with Solutions Architects to design and present tailored proposals Negotiate MSAs and SOWs, coordinating with Ops and Legal Stay engaged post-sale for strong handoffs and expansion opportunities Provide market feedback to leadership on positioning and strategy Represent Cheesecake Labs at industry events and executive forums Ideal Candidate: 5-8+ years in full-cycle B2B sales at digital product agencies, technology consultancies, or software engineering firms Proven track record closing $200K+ deals you sourced and closed yourself Strong hunter DNA: comfortable with cold outreach, high activity, and building pipeline from zero Experience navigating complex, multi-stakeholder sales cycles involving discovery, solution design, executive alignment, and negotiation Can discuss technology at a business level (you don't need to ...

...d modern software platforms. Our deals are consultative and strategic, six to seven figures, multiple stakeholders, longer cycles. Today, with more than 10 years of experience connected to Silicon Valley, Cheesecake Labs has delivered 300+ digital products for a diverse range of clients, from Fortune 500 to fast-growing startups , that have the challenge of innovating in the world’s most competitive markets. Among our clients, we have leading brands such as BMW, MoneyGram, Pepsico, Merck, Singularity University, and Tapcart. Our commitment to high-quality services has earned us recognition as the Top 1 Mobile Development company in Latin America and among the top 10 globally for Mobile App and Custom Software Development by Clutch and a GPTW-certified company for 9 years in a row. About the Role We’re looking for our first GTM Associate who will work directly with the CEO and Sales leadership to execute our go-to-market strategy for strategic accounts and new services. The ideal candidate is hands-on, analytical, and relentless in follow-through: someone who combines strategic thinking with disciplined prospecting, smart use of tools, and measurable results. Your Impact: Partnering with the CEO and Sales Leaders to define and prioritize outreach campaigns, ICPs, messaging, and channels. Researching detailed information on target ICPs and key stakeholders using tools like LinkedIn Sales Navigator, Clay, and AI assistants. Executing high-volume, high-quality outreach via LinkedIn, email, and calls, and when relevant, supporting presence at events and meetups. Generating qualified opportunities (SQLs) for Account Executives through personalized, value-driven outreach sequences. Experimenting with messaging, sequences, and automation tools (AI/LLMs, email warm-up, workflows) to continually improve engagement and conversion. Managing leads and activities in HubSpot, ensuring clean data, accurate tracking, and clear reporting on pipeline and performance. Staying current on industry trends, competitors, and buyer needs in our core markets (AI, blockchain, fintech, and digital products) and feeding those insights back into campaigns. Ideal Candidate: 2+ years in a growth-focused sales role (agency, SaaS, or consulting preferred). Strong understanding of outbound prospecting, GTM strategy, and lead qualification. Strong research skills to identify accounts, stakeholders, and insights that drive personalized outreach. Hands-on experience with HubSpot, LinkedIn Sales Navigator, Clay, AI/LLM tools, and email warm-up tools; familiarity with other B2B prospecting platforms is a plus. Tenacity and resilience ...

...t data architecture. In order to succeed, you'll likely need the following skills English proficiency 5–8+ years in Data Engineering / Data Architecture roles. Strong experience designing data pipelines (batch and/or streaming). Solid experience with at least one cloud ecosystem (AWS, GCP or Azure). Experience with: Snowflake, Databricks, BigQuery or similar DBT Airflow / Prefect / Dagster Apache Spark (nice-to-have) Ability to design and communicate architecture diagrams, data flows, and extensible patterns. Strong client-facing communication: capable of leading discovery sessions and defending technical decisions. Experience working with cross-functional product teams (backend, frontend, QA, AI). Solid understanding of data quality, lineage, observability, governance, and cost optimization. Applicants must live in Brazil and have a Brazilian bank account, be legally allowed to provide services to a Brazilian entity and willingness to receive in Brazilian local currency (Real R$) Nice to Have: Hands-on ML or AI integration experience. Experience in consulting or service companies. Experience in multi-tenant or high-compliance environments. IMPORTANT TIP -> The communication during the selection process is done by email. We suggest that you keep an ...

...e product is evolving in the right direction Assist with business proposals and design concepts In order to succeed, you'll likely need the following skills Experience with managing mobile and web digital products Experience with managing product backlog through agile practices Experience with more than one business model Good organization skills English proficiency Good communication skills, both verbal and writing skills Ability to handle multiple projects and teams Product discovery and ideation skills Applicants must have a Brazilian bank account, be legally allowed to provide services to a Brazilian entity, and willingness to receive in Brazilian local currency (Real R$) Differentials Previous experience acting as a Product Manager in service/consultant company Previous experience working with enterprise clients Previous experience working with the US market Interested in the position but not sure if you should apply We know that many people especially women, black ...

...a platforms. In order to succeed, you'll likely need the following skills Bachelor’s degree in Computer Science, Data Engineering, or related field. 6+ years of experience in data architecture or data engineering roles. Proven expertise with modern data stack technologies such as Snowflake, Databricks, dbt, or equivalent tools. Strong understanding of data modeling, ETL/ELT, and workflow orchestration. Solid knowledge of relational and non-relational databases (e.g., PostgreSQL, MongoDB, BigQuery, Redshift). Experience defining data strategies and architectures for enterprise or AI-driven products. Proficiency with Git and CI/CD practices. Familiarity with data governance, security, and compliance frameworks. Excellent communication skills in English and ability to work directly with clients in a consultative setting. Strong analytical thinking, problem-solving, and documentation skills. Nice to Have: Certifications in Snowflake, Databricks, or dbt. Experience leading data modernization or AI integration initiatives. Knowledge of distributed data systems (e.g., Spark, Kafka, Delta Lake). To participate in this selection process, you ...

...t discovery to identify AI opportunities aligned with business outcomes. In order to succeed, you'll likely need the following skills English proficiency 3–6+ years of experience in Software Engineering (backend or full-stack). Strong hands-on experience with LLMs, GenAI APIs, embeddings, vector databases, and orchestration frameworks. Experience integrating GenAI into production systems. Proficiency in at least one of the following: Python, JavaScript/TypeScript. Familiarity with AI development tools: Orchestration (LangChain, LlamaIndex or similar) Vector DBs (Pinecone, Weaviate, Qdrant, Chroma or similar) LLMs services (OpenAI / Anthropic / Gemini APIs) Observability (Langfuse or similar) Ability to design prompts, tool schemas, and agent workflows. Solid knowledge of SQL databases and caching technologies such as Redis, plus experience with asynchronous architectures. Applicants must live in Brazil and have a Brazilian bank account, be legally allowed to provide services to a Brazilian entity and willingness to receive in Brazilian local currency (Real R$) Nice to Have: Knowledge of fine-tuning, distillation, or implementing lightweight local inference (but not mandatory). Deep, practical experience with AI/ML systems (e.g., LLMs, recommender systems, datadriven architectures). Experience with cloud infrastructure for AI workloads. Experience with UX teams to design human-AI interaction flows. IMPORTANT TIP -> The communication during the selection process is done by email. We suggest that ...